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Surat, Gujarat
6 hours ago

Customer FAQ!

Items ordered from the online sale are shipping directly from vendor's studios.


Items will ship within a few days of your order being placed, and all items will be shipped by September 20, 2021 unless otherwise noted.

Customers will receive a shipping notification via email when an item is shipped.


Questions? 

You can email Royal Bison Customer Service at info@royalbison.ca with your order number and we'll help you out!⁠

When will the online Royal Bison be open and I can browse and purchase products?

A: The September 2021 online sale will start at 5pm MST on September 10, 2021 and will continue until 5pm MST on Sunday, September 12, 2021.

Is there a shipping fee?

Shipping is free to any address in Canada. Shipping is included in the item price. 

I entered the wrong shipping address on my order! Help!

It happens! Please email Royal Bison Customer Service at info@royalbison.ca with your order number and correct shipping address and we'll help get it sorted out.

Are you offering gift cards, and can I redeem a gift card that was purchased during previous fair seasons?

At the moment we are not offering gift cards for purchase. However, if you have a gift card purchased previously, it is redeemable during any online sale that we run, and it does not expire.

How long until I receive the items in my order?

All items will be shipped directly from the vendor’s studio within a few days of the order being placed, and not later than 7 days after sale close. Please allow up to 10 business days after receiving your shipping notification to receive your items.


Please note that some products are commissions or made-to-order goods and may take longer to arrive. Those will be clearly labeled in the product title, and each listing will provide shipping times in the product descriptions.


Please email Royal Bison customer service at info@royalbison.ca if you have not received a shipping notification 10 days after ordering and would like us to check in with the vendor on your behalf.

How will items be shipped? Is there tracking?

Your items will either come to you via Canada Post directly from vendor's studios, or the vendor might choose to offer you a door drops or studio pickup. If a door drop or studio pickup is possible, the vendor will contact you directly via email a few days after you purchase your item. 


Tracking depends on the method used for shipping by the vendor. Packages may or may not be tracked depending on the shipping method used.

Can items from my order be returned and/or exchanged?

Much like in-person markets, returns and/or exchanges are generally not possible. However if something was shipped incorrectly, arrived damaged, or if you accidentally bought the same thing twice, etc - we will try to make it right! You can email Royal Bison customer service to see what can be done.

My item arrived damaged/broken, what do I do?

Contact Royal Bison customer service via email and please provide images of the damaged item and we will work with the vendor to make it right!

Can I ship items to the USA or Internationally?

Shipping is available only to Canadian shipping addresses.

Can I make a wholesale order of the items I see online for my retail shop?

Wholesale, commission, and stock orders are handled directly by the vendors. Please contact them directly for more information, we're sure they'd love to hear from you!